Effective Date: 28 September 2026
Last Updated: 28 September 2026
L&B Branding Agency (“L&B Branding Agency”, “L&B”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website at www.lbagency.co.za, contact us, request information or a quotation, communicate with us, or otherwise interact with our business.
This Privacy Policy is intended to comply with applicable South African data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
L&B Branding Agency is a Durban-based signage and branding company with more than 20 years of industry experience.
We provide branding and visual communication solutions including:
Vehicle branding;
Shopfront signage;
Corporate branding;
Large format printing;
Window graphics;
Event branding and signage;
Signage installation;
Design and printing; and
Related branding and signage services.
Business Address:
39 Glenugie Road
Manors
New Germany
3610
KwaZulu-Natal
South Africa
Telephone: 084 314 4669
Email: lee@lbagency.co.za
Website: www.lbagency.co.za
We may collect personal information that you voluntarily provide to us when you use our website or communicate with L&B Branding Agency.
This information may include:
Name and surname;
Company or organisation name;
Email address;
Telephone or mobile number;
Physical or business address;
Information about your branding or signage requirements;
Project specifications;
Information contained in quotation or service requests;
Artwork, images, logos or other files submitted to us;
Information contained in correspondence with us; and
Any other information you voluntarily provide.
We may also automatically collect limited technical information when you visit our website, including:
IP address;
Browser type and version;
Device type;
Operating system;
Pages visited;
Date and time of visits;
Referring websites; and
General website usage information.
We may collect personal information when you:
Contact us by telephone;
Send us an email;
Complete an online enquiry or contact form;
Request a quotation;
Request information about our services;
Submit artwork, photographs, logos or project information;
Communicate with us through WhatsApp;
Interact with us through social media;
Visit or use our website; or
Otherwise voluntarily provide information to us.
Where reasonably possible, we collect personal information directly from you.
We may use your personal information to:
Respond to enquiries;
Prepare quotations and estimates;
Understand your branding and signage requirements;
Design, manufacture and install branding or signage;
Communicate with you about your project;
Provide products and services;
Manage customer and business relationships;
Process and administer orders;
Arrange site visits, measurements or installations;
Deliver or coordinate services;
Improve our products, services and website;
Maintain business and financial records;
Maintain website and information security;
Prevent fraud or unlawful activity; and
Comply with applicable legal and regulatory requirements.
We will only process personal information for a lawful and specific purpose and will not use it in a manner that is incompatible with the purpose for which it was collected.
In the course of providing branding and signage services, you may provide us with business logos, photographs, artwork, brand guidelines, marketing material, measurements, specifications or other project-related information.
We may use this information only as reasonably necessary to:
Prepare designs;
Produce quotations;
Manufacture signage or branding materials;
Print or reproduce approved artwork;
Install branding or signage;
Communicate with you regarding your project; and
Provide the services requested by you.
You remain responsible for ensuring that you have the appropriate rights, permissions or licences to provide artwork, photographs, logos and other intellectual property to L&B Branding Agency for use in connection with your project.
L&B Branding Agency processes personal information in accordance with applicable requirements of POPIA.
Depending on the circumstances, we may process personal information where:
You have provided consent;
Processing is necessary to respond to your request;
Processing is necessary to provide a service or perform a contract;
Processing is required to comply with a legal obligation;
Processing is necessary to protect a legitimate interest; or
Another lawful basis under applicable legislation applies.
Where processing is based on consent, you may withdraw your consent, subject to applicable legal or contractual requirements.
L&B Branding Agency does not sell or rent your personal information.
We may share personal information with trusted third parties where reasonably necessary to provide our services or operate our business.
These parties may include:
Printing or manufacturing service providers;
Material suppliers;
Installation teams or contractors;
Website hosting and technical service providers;
IT and cybersecurity providers;
Email and communication service providers;
Professional advisers;
Delivery or logistics providers;
Payment or financial service providers; and
Government, regulatory or law-enforcement authorities where required or permitted by law.
Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate confidentiality and security measures are in place.
L&B Branding Agency may communicate with customers through platforms such as WhatsApp and social media platforms including Facebook, Instagram and TikTok.
Information provided through these platforms may be processed by both L&B Branding Agency and the relevant platform provider.
Third-party platforms operate under their own privacy policies and terms of service. We recommend reviewing the privacy policies of these platforms before providing personal information through them.
Our website may use cookies and similar technologies.
Cookies may help us:
Operate and improve the website;
Remember certain preferences;
Understand how visitors use the website;
Monitor website performance; and
Improve the user experience.
We may also use third-party analytics, advertising or website-performance services where applicable.
You can configure your browser to refuse or delete cookies. Disabling certain cookies may affect the functionality of parts of the website.
Where permitted by applicable law, L&B Branding Agency may communicate with existing or prospective customers about our services, projects, promotions or other relevant business information.
Where consent is legally required, we will obtain the appropriate consent before sending direct marketing communications.
You may request that we stop sending direct marketing communications at any time.
L&B Branding Agency takes reasonable technical and organisational measures to protect personal information against:
Loss;
Damage;
Unauthorised access;
Unauthorised disclosure;
Unauthorised alteration; and
Unlawful processing.
However, no electronic transmission, website or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
Information may be retained for legitimate business purposes, including:
Managing ongoing customer relationships;
Completing projects;
Maintaining quotation and order records;
Accounting and financial requirements;
Resolving disputes;
Meeting legal obligations; and
Protecting our legitimate business interests.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.
Subject to applicable legal requirements and limitations, you have rights in relation to your personal information, including the right to:
Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of personal information where legally permitted;
Object to certain processing of your personal information;
Withdraw consent where processing is based on consent;
Object to direct marketing;
Request information about how your personal information is processed; and
Lodge a complaint with the Information Regulator of South Africa.
Requests relating to your personal information should be submitted using the contact details below.
We may need to verify your identity before processing certain requests.
Our website may contain links to third-party websites, social-media platforms or other external services.
L&B Branding Agency is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
Our website and services are primarily intended for businesses, organisations and other customers requiring branding, signage, printing and related services.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
L&B Branding Agency may update this Privacy Policy from time to time to reflect changes in:
Our business;
Our website;
Our services;
Our information-processing practices;
Technology; or
Applicable legislation.
The updated version will be published on this page with a revised “Last Updated” date.
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is being handled, please contact us:
L&B Branding Agency
Address:
39 Glenugie Road
Manors
New Germany
3610
KwaZulu-Natal
South Africa
Telephone: 084 314 4669
Email: lee@lbagency.co.za
Website: www.lbagency.co.za
If you are not satisfied with how L&B Branding Agency has handled your personal information, you may lodge a complaint with the Information Regulator of South Africa, subject to the applicable procedures.
The Information Regulator regulates compliance with POPIA and related data-protection requirements in South Africa.
L&B Branding Agency
39 Glenugie Road, Manors, New Germany, 3610, KwaZulu-Natal, South Africa
084 314 4669 | lee@lbagency.co.za
Last Updated: 28 September 2026
Vehicle Branding
Shopfront Signage
Services
Large Format Printing
Window Graphics
Events
Signage Installation
Monday - Thursday 8:00 - 17:00
Friday 8:00 - 16:00
